Noted as a leading manager through times of change, respected for building and collaborating with internal and external partners to achieve strategic goals.
Analytical and questioning, identifies and develops opportunities; innovates and makes things happen in a pragmatic manner.
Continual drive for personal improvement with a positive approach to all situations.
Caroline started her career in (re)insurance technology in 1990, working for a specialty insurance software provider, and has worked across the world implementing large scale programmes in Bermuda, the United States, Canada and Asia.
With a specialist interest in digital technology and the culture change needed to succeed in the future of work, Caroline is a leader of transformational change.
Paul is Head of IT Strategy and innovation and is an influential technology expert with over 20+ years global Insurance experience across claims, underwriting, digital distribution, data & analytics and operations.
He is responsible for all aspects of IT strategy, Innovation & Architecture including the implementation and support of the BeazleyLabsfunction.
BeazleyLabs enables fast paced IT experiments through the use of a new agileinnovation framework, it is an Executive sponsored Initiative and is at the forefront of newtechnology and InsurTech.
Louise has over 20 years’ experience delivering change management projects at a senior level across the London Market and wider financial services sector. Louise joined the IUA in 2015 to oversee company market involvement in market modernisation and has since been involved in many major initiatives, including the e-placing platform PPL and other projects under the London Market Target Operating Model.
She is a non-executive director of London Insurance Market Operations & Strategic Sourcing (LIMOSS). Louise is also a member of the inclusion@Lloyd’s committee and a dedicated supporter of London Market diversity and inclusion campaigns.
Louise has been involved in project delivery throughout her career and has additional experience of managed service delivery. She has worked for London market insurers for 11 years and her current role also involves promoting talent and diversity initiatives across the sector.
Declan is a Chartered Marketer with over 25 years’ experience in sales and marketing. Much of Declan’s work has been in financial services marketing. Prior to joining brandformula he worked for, Marsh, Aon, RSA and Independent in senior marketing and business development roles.
His experience encompasses B2B and B2C marketing with a specialism in large global accounts. He has worked on major proposition development and rebranding projects. Declan believes showing a ROI is crucial to marketing success and has utilised CRM systems such as Salesforce to deliver results.
He joined Beach in 2012 to bolster the senior London team and focus on developing the insurance and reinsurance retail franchises.
Goal and deal orientated, firmly committed to seeking opportunities to drive business change and add commercial value. A personable team player, with strong people skills affords the ability to successfully bridge the gap between senior management and the underwriting population.
Chris is an experienced insurance executive and for the last 15 years has worked for Marsh and Willis delivering innovative placement and operational strategies.
Chris was COO of Marsh Portfolio Solutions, developing and delivering leading products and solutions for Clients in the UK Corporate and Specialty businesses. Chris led the design and delivery of multiple electronic placement and policy management platforms and represented Marsh UK on several international platform initiatives.
Chris delivered several strategic projects as part of Willis Global Placement, including an analytics tool for Brokers and Insurers to provide deep insights into their trading relationships. Overseas, Chris has worked in Europe to implement initiatives utilising risk diagnostic tools to assess client risk management capabilities and provide risk consulting services.
Chris’ advisory expertise further includes innovation models, alternative distribution networks, business strategy, operations and change management.
Vivian Leinster joined MS Amlin in April 2018 as Chief People Officer bringing over two decades of experience in Human Resources. Originally from Sydney, Australia, Vivian has been living and working in the UK for over 20 years.
Previously at Bupa UK, Vivian led Human Resources as People Director since 2014, was a key partner to the Bupa UK CEO and a member of the executive team. She was responsible for the people, cultural and change agenda across the business, including significant acquisition and divestment activity. From 2004 to 2014, Vivian held a number of senior HR roles at BT leading the transformation of the employee experience and developing areas of leadership, employee engagement and change management.
Vivian believes that great customer experience starts with a great people experience which ultimately delivers business performance. She prides herself on being a values driven leader with the reputation of building and leading high performing teams and comes with an established track record in driving transformation from start-ups to turnarounds and large corporates.
Kim started working life within an insurance company, but has since spent the majority of her career within the loss adjusting and third party administration sector at McLarens, GAB Robins and Davies.
During her career Kim has been fortunate to have managed some very high profile major losses within my specialist fields of Casualty and Motor, which made for very interesting and challenging work. Kim has extensive experience of operational claims management, running a number of large field and desk based teams and has also worked within a senior business development and account management role.
Other professional interests include training, mentoring and championing diversity, to drive the kind of changes that lead to a more inclusive work environment.
Wendy joined the IICF when the UK division launched in June 2015. Since this time has worked with Board members to establish and grow the Foundation in the UK. She has successfully held fundraising events including an annual Charity Ball and conference on Leading Across Generations to raise funds for grants to charities in areas of education and social mobility. She also leads an Associate Board of 30 young professionals who support the Foundation’s communications, events and volunteering.
In previous roles, Wendy helped companies including AIG, Pfizer and Diageo achieve their commercial aims by successfully delivering strategic plans, leading business change projects and developing and implementing business and corporate responsibility (CR) strategies that improve performance and strengthen responsible business practices.
SVP, Middle Market / SME, Industry Practices & Distribution for Continental Europe
Prior to joining AXA in 2015 as Global Head of Business Development for AXA P&C, Dawn held a variety of market-facing leadership roles at AIG in Europe, the Gulf region, and the US, and spent several years in the Central/Eastern European energy sector as an entrepreneur. She began her career as a political risks/insurance analyst at the Overseas Private Investment Corporation (OPIC) in Washington DC.
Dawn was an inaugural recipient, and is now a program mentor, of International Insurance Society’s Leader of Tomorrow program; and a founding member of the EMEA Women’s Leadership Team, an insurance industry forum. She holds a B.A in International Politics from American University School of International Service, in Washington DC, where she was named 2018 Alumna of the year, and sits as Vice Chair of the Dean’s Advisory Council. Dawn continued her graduate studies at l’Université de Caen, France, where she was an Rotary International Graduate Scholar. In addition, Dawn holds advance program certifications from INSEAD, and the University of Chicago Booth School of Business. Risk & Insurance and Re/Insurance have highlighted Dawn as an Insurance Executive to watch in 2018. She is serves on the Board of Directors for the Insurance Industry Charitable Foundation UK, Global Ambassador for the Insurance Supper Club and is a passionate supporter of diversity in business leadership, entrepreneur engagement and female founders.
On a personal note …Dawn, her husband Paul and their two boys live in London, and she is competitive figure skater.
Sedgwick International UK
Sarah has worked within the Financial Services sector (Loss Adjusting) for over 30 years. Having joined Sun Alliance as a professional trainee in 1976, not knowing anything about insurance, she has gone on to become probably the first female loss adjuster, joining Thomas Howell Selfe in 1978. Her career progressed from junior to major loss adjuster for 16 years before moving into management.
Sarah became Branch Manager, then Regional Manager and then formed the Corporate and Major Incident Team at what had now become Crawford, following its acquisitions of Thomas Howell Group. For Sarah`s last 10 years at Crawford she became Managing Director of their Global Technical Services with responsibility for teams in Construction, Engineering, Power, Energy, Marine, Major Loss (property and casualty), and Aviation. This was on a UK and International basis. She also oversaw responses to catastrophe events in Chile, Thailand, Japan and New Zealand.
Following a career changing decision she set up her own consultancy business working on strategic planning and training in the fields of damage mitigation and structural engineering as well as a bit of loss adjusting of course.
However, in 2017 Cunningham Lindsey came calling and she joined them as Director with responsibility for Corporate Risks and Specialist Practice Groups; this also included business development of these areas. When Sedgwick acquired Cunningham Lindsey Sarah also became responsible for launching EFI Global in the UK; their area of the business looking at cause and origin investigations and environmental adjusting and consultancy.
Sarah is a passionate gardener and also enjoys tennis and playing bridge. Between her and her husband they have six children and eight grandchildren, which also keeps her busy in her spare time.
Director, AGM London Market Account, Insurance Managing Director – XIS & XCS
An experienced Change and Technology leader with over 20 years insurance industry knowledge. A proven ability to lead transformational IT and change programmes of over £100m. Expert in delivering business led change by building trusted teams, managing external partner and out sourcing relationships.
Previously John was Head of Transformational Change at QBE, in this role he was responsible for leading all change initiatives at QBE. Delivering the £100m Springboard (operational transformation) programme and working at an executive level to establish Business Change priorities.
Hobbies … Playing Golf..
Linda has worked within the Financial Services sector (Retail Banking and Insurance) for nearly 25 years all within IT. Having joined LloydsTSB in 1995 not knowing how to work a computer she has gone on to lead large scale integration and transformation teams. After 18 years in Lloyds Banking Group Linda made the move to Chubb Insurance 6 years ago.
Linda has held a variety of roles within Service Delivery, Project Management, Application Development and Stakeholder Management. In her current position she is accountable to 3 lines of business in 24 countries for all IT strategy, projects and services.
Throughout her career she has been through a number of M&A’s and has gained a significant amount of experience navigating organisational change, managing her own career and leading teams through massive change. She was heavily involved in the £3.2b account migration between Lloyds TSB and HBOS plus the Ace and Chubb merger.
Linda is a Board Trustee of the Nene Park Trust charity
She is a passionate gardener, loves to watch sport especially rugby, enjoys travel, food and outdoor activities.
Gary thrives on challenges and constantly looks to improve and simplify to aid understanding. In one project he increased throughput from 25 to 96 transactions per second by creating a centre of excellence for performance testing exceeding required performance metrics by 78%.
Gary leads inclusive and diverse teams, with a common purpose to deliver on commitments. He has excellent stakeholder management, with good judgement supporting the successful delivery of complex and regulatory investment portfolios.